Refund Policy

Last updated: July 21, 2026

YIDI Apparel is a custom clothing manufacturer in Dongguan, China. We provide OEM and ODM apparel production, sample development, fabric sourcing, private label support, trims, packaging, bulk manufacturing, quality checking, and shipment coordination for fashion brands, boutiques, ecommerce sellers, wholesalers, and startups.

Because most orders are made to each buyer’s specifications, refunds are handled differently from standard retail purchases. This policy explains how sample fees, deposits, production payments, quality issues, and cancellation requests are reviewed.

Sample Fees

Sample fees cover pattern work, fabric sourcing, cutting, sewing, trims, printing, embroidery, washing, and sample room labor. Once sample development has started, sample fees are generally non-refundable. If a sample cannot be made because of a production limitation on our side, we will discuss a suitable solution, replacement sample, or partial refund based on the work already completed.

Bulk Order Deposits

Bulk production normally requires a deposit before materials are purchased and production is scheduled. After fabrics, trims, labels, packaging, or production capacity have been arranged, the deposit may not be fully refundable. If a buyer cancels before production starts, YIDI Apparel will review the actual costs already incurred and communicate any possible refund amount clearly.

Custom Products

Custom apparel made with buyer-approved designs, measurements, artwork, labels, packaging, colors, washes, or fabric specifications is not eligible for return simply because of a change of mind, slow sales, or revised market plans. Buyers should confirm size charts, fabrics, colors, logo files, sample comments, and production details before approving bulk production.

Quality Issues

If a delivered order has a confirmed manufacturing defect, quantity shortage, incorrect customization, or quality issue caused by YIDI Apparel, please contact us within 7 days after receiving the goods. Buyers should provide clear photos, videos, order details, and a description of the issue. We may offer rework, replacement, credit toward a future order, or another reasonable solution depending on the confirmed situation.

Color, Size, and Material Tolerances

Minor variations can occur in custom garment manufacturing, especially with fabric dye lots, garment wash, stretch fabrics, manual measurement, screen display color, and handmade sewing processes. Reasonable tolerances should be confirmed before bulk production. These normal manufacturing variations are not treated as refund reasons unless they exceed the agreed specification.

Shipping and Third-Party Costs

Shipping fees, customs duties, taxes, courier charges, inspection fees, bank fees, and third-party service costs are generally non-refundable once the service has been arranged or completed.

How to Request a Review

To request a refund or quality review, contact us with your order number, product name, issue description, photos, videos, and receiving date.

Email: paco@yidiapparel.com
Phone / WhatsApp: +86 13925790249

YIDI Apparel will review each request based on the approved order details, production stage, evidence provided, and the actual costs already incurred.